If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 05-04-2023 09:20. 168. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Stay safe online. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Plug the cables into the hub. on 15-11-2022 18:53. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Sign in . The Hub 3 has arrived but the broadband spli. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. 0 Kudos Reply. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Entertain me; Broadband Deals. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Security matters. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Forum; Apps. Home Phone. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. We can certainly get an engineer visit booked for you to come and install. The openreach socket can take a landline cable or an ethernet cable. Manage Your Account. That is a rooftop aerial outlet for Freeview TV. This seems to be the only way that i can speak to someone about the issue. Tudor. Networking and WiFi. Get the Hub ready by connecting the wires. . It may just be a loose cable rather than a socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. however as you still get a line from the wall socket there's a chance the migration has not completed yet. However, I do not have any of the specified wall sockets available. Got my virgin media self install kit but I don't have a virgin socket. . I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Account - Mobile. Push the white cable with the black label into the Hub. Thank you. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Browse Virgin Media Virgin Media Community. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I'm a Very Insightful Person, I'm here to share knowledge, I don't. All the wall sockets I can see are for BT. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I've got the same problem as above. 1 ACCEPTED SOLUTION. I don't see a virgin media wall socket. I have received my quick start-up kit. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Tried to connect it but unfortunately there is no wall socket at all in property. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. signed up and was given the option of self installation. There is a long wire and plastic boxes. Forum Team Options. #12. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. But the metal isolator box looks like it might be the wrong way around. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. . Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. I will private message you now to confirm your details. QuickStart, set up and connections. 0 KudosVery poor advice. on 03-08-2020 18:05. Tuning in. Sorry to hear of the install delay caused by the wall. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I have virgin media 1ghz. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. #12. The technician visited a. 1 ACCEPTED SOLUTION. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Go to virginmedia. The wall socket is - 5109379. Explain what needs to be done and book an engineer visit. Phone. Security matters. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. If you do have a socket you can post a photo here. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I'm a Very Insightful Person, I'm here to share knowledge. Please there is no virgin media wall socket and I don't know how to go about the installation. Ethernet is ideal & recommended, reliable wireless is fine. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. FYI it was push-fit, not screw on, even though the receiving socket on the. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. When im connected via lan from MB to Router i get 900mb to 1000mb. See where this Helpful Answer was posted. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. You have at least tested the ringing capacitor issue in the diagnostic process. Solved: Hello, ive tried calling and cant get through to book and engineer. I’ve tried calling but the people I’m connected to keep hanging up. TV box - 15 mins. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. There are 10 types of people: those. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. There is another virgin media wall box but it only has what looks like an old DSL/phone line. 0 Kudos Reply. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Internet connectivity is one of the most. 0800 052 1734-----Damaged Wall socket. Whichever is the most suitable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Legend Options. we’ve just moved in to our new house. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Virgin Media; My Virgin Media; Shop;. VM BB TV Landline. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. VM BB TV Landline. One of them was Telewest. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Joining in. Will an engineer h. Virgin Phone Switchover. The block box on second picture is an amplifier for terrestrial TV. We've taken the front of the box off and inside there is an isolator but nothing else. No vm wall socket. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Tudor. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Account - Cable. I have taken a look on our side and I can see you have an engineer. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Jan 14, 2022. The problem is the Hub is in my Study and the - 4964746. If you're not a customer, and you're looking to check if we supply your address, you can check here. I have only got one rectangular shaped white socket (Shown. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Customer since 1993. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Get the Hub ready by connecting the wires. Learn more. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Manage Your Account. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. 24-03-2021 05:06 PM. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Stay safe online. Trace any cables coming out of it and check the ends of them. I have been given other details for the account such as the account number/area code and. Call the Pre-installation and delivery team on 0800 052 1734. vintageclaret. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Thank you. My Virgin Media App. Learn more. Account - Cable. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. Try the automated service status number 0800 561 0061 to check for any faults in your area. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Stay safe online. My Virgin Media Hub 3 just came in but realised need a socket wall installed. There must have been a previous installation or you would not have been offered a self install. The metal box in photo 3 looks like a likely contender. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Will an engineer h. 0 Kudos Reply. Manage Your Account. There’s even no BT wall socket. Hi i have received my broadband package but i don't have virgin media socket in the wall. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. . Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I would get virgin to do it. Call the pre-installation and delivery team on 0800 052 1734. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Or if the other end of the white cable is in a more useful. How do I book one? - 5404317. Pop the power cable into a nearby plug socket, and turn it on. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Explain what needs to be done and book an engineer visit. Tudor. However, I do not have any of the specified wall sockets available. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. i don’t have a virgin media wall socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. We have the quickstart pack but sadly cannot get broadband set up and working. However, I do not have any of the specified wall sockets available. Browse Virgin Media Virgin Media Community. 0 Kudos Reply. . These enter my house via an air brick/vent very close to. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. All you need to do is contact Virgin Media and explain what the issue is. Back a step. Please help. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. on 01-12-2022 11:22. I have looked everywhere but can't seem to find one. I'm here to share knowledge, I don't work for Virgin Media. Socket should be on the underside. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Plug the cordless base station into the VM hub and use cordless handsets around the home as required. com. The hub got delivered on time as promised. Phone. We're here to help. I have also checked outside and there is no box either on my property or on my boundary wall. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. The internal box should be oblong, square one are for phone. Plug the cordless base. 100. 168. Cihank617. on 31-12-2021 10:47. The OUT terminal from the Technetix isolator has a terminator cap on it. Other than that we don’t have one. Re: No virgin media wall socket. The Openreach sockets do not work for Virgin Media. Unscrew the white cable with the black collar. I recently applied and received the delivery for a virgin package of tv broadband. Phone. Virgin Mobile. on 30-12-2022 13:41. Dave. Tudor. You don't need a wall socket, as long as you have a live cable to connect the HUB to. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm. VM BB TV Landline. . No internet, unfortunately. I wanted. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital. Browse Virgin Media Virgin Media Community. I am so sorry to hear that you seem to be missing a wall socket in the home. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The cable fits in the socket shown in the image attached. . I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. No wall socket. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Switched On Families. Let us know if there's any further issues. Go to solution. on 08-01-2023 20:46. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I’m annoyed as I have been sent the DIY set up box and I. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No wall socket. Not all properties have a socket, just a cable. Choose the best spot for your wifi hub. Tudor. I make the order with Quick Install, but I don’t have any wall socket in my house. Push fit the VM-supplied lead onto the socket. I just got Virgin Media kit and read all information carefully and checked - 5200805. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. 7; 0; 0; CoachDanny. I've looked for an external box but cannot. Virgin Phone Switchover. But I have no Virgin Media Wall socket in my house. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Thank you for your post and welcome to the community. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. 0. Carley_S. My Virgin Media App. I'm due to have Virgin Media installed next weekend with both TV & broadband services. One of them was Telewest. The internal wall boxes are mostly oblong. Account - Mobile. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Its a flat £25 charge to move the connection points and rebalance power levels. The wall socket is currently in the living room and I need it moved to another room. . Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. There should be a screw F socket on the bottom where the cable is now just pushed onto. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. 1 Kudo Reply. It probably goes into another room in the house. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . QuickStart, set up and connections. I am going to cancel. I tried calling for an installation but couldn’t get. Looks like the pin has come out from an old termination cap. Browse Virgin Media Virgin Media. Tudor. Phone. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. Tudor. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Browse. My Virgin Media App. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Hello sophieboulter1. Sometimes you'll just have a wire coming in rather than a wall socket. The phone number doesn't connect you. Hi , Welcome to our Community Forums and thanks for your post. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. The wall socket I have within my home does not appear to be working. Stream from Virgin Media. Just joined. 4 weeks ago. --. Mark as New. The cable going in will be a double. How do I book an engineer to come out - 5345632. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I'm here to share knowledge, I don't work for Virgin Media. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. I’m annoyed because I actually had a virgin sales person in my house. When phone connected to the wall socket, no dial. Learn more. Placed an order and the lady said we were eligible for quick start self installation. I am so sorry to hear that you seem to be missing a wall socket in the home. I'm here to share knowledge, I don't work for Virgin Media. we're glad you're. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. All the cabling is the property of Virgin Media and must not be touched. Manage Your Account. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I can only find the TV socket. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. can someone from VM please contact me about moving a wall socket. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I just moved into a new apartment, and bought a broadband from virgin media. Re: Wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I don't think you have understood the problem! 1. I don't see a Virgin Media Wall Socket anywhere in. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sorry to hear you don't have a VM wall socket. a week ago. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. I moved house with my family and we wanted to move to Virgin Media. We have tried plugging it into the only box we found it would fit but no luck. Virgin offers self-install to properties that have recently had a service. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Or call and get a manned install if you really want a wall socket installed. Account - Mobile. But I have no Virgin Media Wall socket in my - 5339557.